Next, we come to an issue
we call, "Shower Roulette," which is something like Russian
Roulette. Simply stated, when it gets
cold enough in the winter, the water pipe to one of our showers
freezes. Throughout the winter, we never knew if we would be able to
take a shower in the morning.
Syncon
Homes was first officially notified in writing of this defect on one of their
service request forms on December 28, 2007, although we had phoned them on
an earlier date. Do you think they took care of it right away, even
if we consider "right away" as being the date of the written
notification? I'm sorry to say that they didn't. The problem still
exists, today.
One not-so-funny thing happened when they sent out their
customer service field representative to confirm the frozen pipe.
First, he didn't come out until the afternoon after we had notified them
early in the morning. When the water was
turned on, it still didn't flow, so he was able to see the problem.
After fiddling with it for a while,
he got it to work, but that was after the day had warmed up and it had
been many hours since we discovered the defect. He initially told us that it hadn't frozen, even
though he had seen it for himself when he first arrived. However,
after a heated discussion, he made the statement that it was "normal
for pipes to freeze in this area." I can't believe that he actually said
that to me, especially as a representative of Syncon
Homes.
Is this the kind of after-sale service to be
expected from Syncon Homes?
It's what we experienced in this case.
The freezing pipe defect still remains an open
repair order and unrepaired as of today.
